A call is coming in.
This is a free step-by-step guide for union stewards, peers, and supervisors answering a crisis call. It walks you through the call one decision at a time: checking for immediate danger, responding to substance use, mental health crises including suicidal thoughts, and workplace incidents, then closing the call and taking care of yourself afterward. Each step tells you what to say, what to do, and what to avoid.
Key numbers: immediate danger, call 911. Suicide and Crisis Lifeline, call or text 988, free and available 24/7. SAMHSA National Helpline for substance use and mental health, 1-800-662-4357, free and confidential, 24/7.
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